Issue of Concern

• Customer health and safety
• Product and service labeling
• Client privacy
• Raw materials
• Products and services

Communication Channel and Approach

• The Sales Department assigns a specialist to communicate with the client directly via email, phone, or in person
• The client may directly approach the company via the phone number provided on the official website, or provide feedback directly on the company’s website
• Our local dealers and distributors are also open to communications with our clients; their contact information is disclosed on the company’s website
• In the future, CSR reports will also serve as one of the methods to communicate to our clients

Issue of Concern

• Business performance
• Corporate culture
• Employer-employee relationships
• Career development and employee safety
• Remuneration and benefits

Communication Channel and Approach

• An employee satisfaction survey is conducted each year; employees are able to freely express their opinions or provide suggestions
• A suggestions box and hotline are available for employees to express their opinions to the Administration Department

Issue of Concern

• Business performance
• Procurement practice
• Corporate culture
• Raw materials
• Products and services
• Green procurement
• Supplier environmental assessment

Communication Channel and Approach

• Technical exchanges, in the form of meetings, are conducted with suppliers
• Appointed procurement staff communicates with suppliers via phone, email, and other channels

Issue of Concern

• Corporate governance
• Sustainable development strategy
• Business performance
• Compliance

Communication Channel and Approach

• Investor relations webpage, investor’s email, and hotline
• Shareholders' meetings
• Market Observation Post System (MOPS)
• Annual reports and financial statements

Issue of Concern

• Corporate governance
• Sustainable development strategy
• Business performance
• Compliance
• Product liability

Communication Channel and Approach

• A designated specialist meets with DingZing in-person on a semi-regular basis
• The company participates in bank-organized investment and wealth management workshops to keep bilateral communication and financial consultation channels open

Issue of Concern

• Corporate governance
• Corporate culture
• Sustainable development strategy
• Business performance
• Compliance
• Wastewater and waste discharge

Communication Channel and Approach

• The company follows/participates in supervisory and inspection protocols established by related authorities, and has established effective communication channels with respective authorities in order to stay abreast of updates to laws and regulations
• Bilateral communications are conducted via official letter correspondence

Issue of Concern

• Indirect economic impact
• Procurement practice
• Product liability
• Water resources
• Wastewater and waste discharge

Communication Channel and Approach

• The company takes part in respective events organized by the local community associations in order to understand the needs of residents and to provide appropriate assistance and sponsorship
• In the future, CSR reports will also serve as a channel of communication